New cars at competitive prices, so what's the catch?
There is no catch, we know you'll have several questions to ask, we have gone ahead and attempted to answer them all.
Click on any of the titles below in which you require clarity on and you'll find we have most likely answered your questions already.
A car club is a model of car rental where people rent cars for short periods of time, often by the hour.
You can apply online using our online application form, it only takes a few seconds. One of our friendly Carvenient Club staff will then followup with a phone call to complete the application.
You could be driving off in a Carvenient Car in minutes, simply complete our short online application form then one of our friendly Carvenient Club staff will then followup with a phone call to complete the application confirming your details and driving history. We'll send you out an email confirmation of your membership details, you are now a Carvenient Club member, the world is your oyster. Your Carvenient card will follow in the post shortly later.
Yes, we only accept online applications, this is to ensure that the information processed for your membership is correct as it has been entered by you.
This error message usually occurs when your application contains special characters such as apostrophes, ampersands, acute (‘ & ´) etc. Please remove any special characters from your name, address or any other field, once done you will be able to submit your application.
The DVLA recently scrapped the driving license counterpart and replaced this with an online version of your driving history. In order for us to review the information on your driving history i.e endoresments we require a “Check Code” generated by you, this can be generated on the Government/DVLA website https://www.gov.uk/view-driving-licence
We do not have access to the information used to generate your Check Code on the Government/DVLA’s website, as such your national insurance number and any other information is solely used by the DVLA. We only have access to the information you provide on your application form, and subsequently, one off access to your driving history,
You may receive this email for one of the following reasons;
1. Your driver's license number has been typed completed incorrectly
2. Your Check Code is invalid. Check Codes are case sensitive, please ensure you provide this in the correct format.
3. You did not provide a Check Code with your original application. Although the Check Code is not mandatory on the application form, we are unable to process your application until we have been able to view your driving history.
Without a doubt! Our Carvenient fleet is the perfect way for businesses to save time and money. If your company needs cars for short periods at a time, Carvenient Club has the solution for you. Carvenient Club provides you with access to a fleet of self-service cars 24 hours a day 7 days a week.
Unfortunately, not at this moment in time.
To be able to join Carvenient you will need to have held your license for at least 2 years with no more than 6 penalty points. Age restriction is between 23 and 70 years old.
Your membership pack will including a Carvenient Card, your account number - providing you with 24/7 access to a fleet of Carvenient vehicles. Your membership will include access to the Carvenient Club reservation system allowing you to reserve a car online in seconds, comprehensive insurance and breakdown cover.
Unfortunately not, please do not give out your Carvenient card.
Please check out our savings calculator to see what you can save by joining Carvenient Club.
Yes, you can contact us directly on our local number, see the contact page for further information.
You can submit a complaint via our online complaints form which can be found here. We endeavour to respond to all complaints within 7 working days.
Not to worry, every rental comes with 50 FREE miles after which you are charged £0.23 per mile.
You most definitely can! It only takes a few minutes to complete your membership application, once your registration is complete you can reserve one of our vehicles and drive away in minuets. You can also call us and we'll unlock the car remotely until your Carvenient Card arrives.
You will be able to reserve Carvenient cars anytime through our website, you will need your account number and pin. You can also make a reservation by calling our reservation hotline, however reservations via phone will incur an additional charge.
As a member of Carvenient Club you will be able to access our vehicles 24/7, 365 days a year. Please ensure to book in good time to secure a Carvenient car and avoid disappointment.
Reservations can be from as little as 1 hour to a maximum of 7 days.
Members can book and reserve a car via our website or by phone (bookings made via phone may incur an additional charge).
Reserving is quick & easy. If the car is available you can reserve minutes before, once your reservation is confirmed you can then pick up the car.
You can cancel or change a booking at any time but the later you leave it you may be charged a fee. Please visit our website for further details.
No problem, give us a call and we will direct you the the closest available Carvenient Car if your vehicle is not around.
Carvenient cars are located in and around Reading.
The vehicles are accessed via a smart card which unlocks the doors when you place the card over the reader on the vehicles windscreen.
The keys will be located in the glove compartment.
Unfortunately we do not provide a baby seat. We welcome you to bring your own.
Unfortunately we do not provide roof racks.
Carvenient cars come in automatic transmission.
All Carvenient cars are cleaned by our cleaning team on a regular basis. We do inform customers to please leave each car clean and tidy. If you find your reserved car to be messy, please do not hesitate to report this.
Unfortunately, we have a strict non smoking policy.
Pets may be carried provided they are in a pet carrier.
We are constantly expanding our fleet of Carvenient cars in and around Reading. Please email your proposal to email@example.com for us to consider.
Not to worry, this is a security feature which is triggered when your Carvenient Car is left idle for a short period of time. When this happens, please remove the key from the ignition, step out of your Carvenient Car and place your Carvenient Card against the logo on the windscreen as done when starting your reservation, this will alert your Carvenient Car that you are ready to drive again.
If your Carvenient Car lives in a Car Park with an entry barrier, a parking card can be found in a slot on the left hand side of the little grey unit stored in the glove compartment.
No, a parking card can be found in a slot on the left hand side of the little grey unit stored in the glove compartment, this should be used to enter and exit the Car Park.
No, your Carvenient Car has a parking permit displayed on the windscreen, this enables you to park in this Car Park without the need of purchasing a ticket for display.
Unfortunately not. Carvenient Cars live in dedicated bays and will need to be returned home at the end of your reservation.
All Carvenient cars are covered by fully comprehensive Insurance, Carvenient cars can be used for personal & business use.
During your reservation you will be expected to pay for parking. You will be responsible for any parking fees or fines you incur. You cannot park in any other Carvenient Club bay or leave your vehicle in a Carvenient Car Club bay whilst on your reservation.
As a member you will be covered. In the event of a breakdown please follow the instructioins in the car club manual (which can be found in the vehicle).
Yes. We cater to business use also. Our insurance policy covers you for personal and business use. Please visit our dedicated business page for further information
No. We have that covered. We provide a fuel card in every Carvenient car.The only thing we state is that you do not return the vehicle with less than a quarter (1/4) tank of fuel for the next member.
Unfortunately we do not currently cater for this service.
Unfortunately we do not, but please check out Travel Reading Live for live transport and travel information on bus, rail, cycle roads and traffic for Reading, Berkshire UK.
We do have a strong policy about late returns we suggest that if members are running late they should call to extend prior to the return time. A late fee may be applied if late in returning vehicle.
In this event please call us for further instructions.
Yes you will be charged for the full reservation time as when you reserve the car it is shown as unavailable to other members.
In the event of an accident the damage fee is £1000. This is why we stress on buying a waiver.
Some credit cards provide car insurance cover which covers you when you use a rental car. To ensure your Carvenient reservation is covered, please contact your credit card provider.
Sadly not. Personal policies will not apply whilst driving a Carvenient car.
Your membership at Carvenient Club could help you to qualify for discounted rates on personal insurance. As a member of Carvenient Club, you are an insured driver. To this effect you can request a letter of Insurance Coverage certifying your driving history with Carvenient Club which your insurer may consider at there own discretion. For a cover letter, please email firstname.lastname@example.org.
You must take down a few details from the other driver such as; insurance details, vehicle registration, driving licence, name, address and location.Please contact us and report the accident within 24 hours. You must not admit liability and please note the police reference number. For further information, please consult the car club manual which can be found in your Carvenient car.
Our annual membership fee starts from as little as £29.99. Our hourly rental starts from just £4 per hour. Click here for more details on pricing.
The driver of the vehicle is responsible for any tickets they acquire whilst renting Carvenient cars. If a member fails to pay and we receive a ticket, this will be forwarded to the member at an additional cost.
When you sign up you will be asked to fill in and set up a direct debit, this will be used to cover your joining and usage fees.
Additional fees will only apply if you do not follow the guidelines. As an example, a late return will incur an additional fee.
Carvenient Club offer hourly and daily rates. Renting a Carvenient car will include Insurance, M.O.T, tax, breakdown cover and maintenance.
Unfortunately, we do not offer discount cards but we do offer regular promotions and discount codes.
The reservation amount will be deducted from your debit card, all other charges incurred will be deducted once you have returned your Carvenient car.
You can cancel at anytime. This will take immediate effect and your membership will be deactivated.
Carvenient Club does not support making payments via credit or debit card. We allow you to make payments from your bank account via the Direct Debit system.
Instead of entering the long number on the front of your card, you'll need to use your account number and sort code. This may also be found on your debit card, or alternatively it will definitely be on your bank statement.
You can be assured that paying this way is completely secure as you're protected by the Direct Debit Guarantee.
The Direct Debit Guarantee protects customers from payments taken in error. In the case of any incorrect or fraudulent payments, you are entitled to a full and immediate refund from your bank.
In order to change the date of a payment you are making you will need to contact Team Carvenient directly on 0118 907 1508 or email email@example.com.
GoCardless processes Direct Debit payments on behalf of Carvenient Club.
GoCardless is regulated by the Financial Conduct Authority as an Authorised Payment Institution.
Carvenient Club does not store the bank account details of any member.
Contact the Team Carvenient directly on 0118 907 1508 or email firstname.lastname@example.org.